Shipping policy

This Shipping Policy describes how orders are processed, shipped, and delivered by JLA Beauty and Academy. By placing an order on our website, you agree to the terms outlined below.[termsfeed +1]

We aim to process and deliver orders quickly while clearly communicating shipping costs, methods, and timelines so you know what to expect before you buy.[bench +1]

Order processing times

All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays.[termsfeed +1]

If we are experiencing a high volume of orders or carrier delays, shipments may be delayed by a few days; if there is a significant delay in shipment of your order, we will contact you by email or phone.[bench +1]

Shipping options and rates

We offer the following shipping options:

•    Standard shipping: USPS or UPS Ground, estimated delivery 5–7 business days, cost: calculated at checkout.

•    Expedited shipping: UPS 2nd Day Air, estimated delivery 3–4 business days, cost: calculated at checkout.

Exact shipping charges for your order will be calculated and displayed at checkout based on your order weight, destination, and selected shipping method.[shopify +1]

Shipping locations and restrictions

We currently ship to addresses within the United States (contiguous U.S., Alaska, and Hawaii). International shipping is not available at this time.[usercentrics +1]

We do not ship to P.O. boxes or APO/FPO addresses; orders placed with ineligible addresses may be canceled or require a new shipping address.[termsfeed +1]

Shipment confirmation and tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number. Tracking information may take up to 24–48 hours to become active on the carrier’s system.[bench +1]

If you have not received your tracking information within 5 days of placing your order, please contact us at j.luxeaesthetix.llc@gmail.com.

Customs, duties, and taxes

All prices and shipping fees are charged in U.S. dollars, and applicable sales tax will be calculated at checkout where required by law. No customs or import duties apply because we currently only ship within the United States.[usercentrics +1]

Lost, damaged, or stolen packages

JLA Beauty and Academy is not liable for packages lost, stolen, or damaged in transit once they have been handed over to the carrier.[termly +1]

If your order arrives damaged or does not arrive, please contact the carrier first to file a claim, then reach out to us at j.luxeaesthetix.llc@gmail.com with your order number and any claim documentation so we can assist where possible.[termly +1]

Changes, returns, and contact

This Shipping Policy may be updated from time to time to reflect changes in carriers, rates, or applicable laws, and the latest version will always be posted on this page.[shopify +1]

If you have any questions about this Shipping Policy, please contact us at j.luxeaesthetix.llc@gmail.com